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Thoughts from a Customer Service Director |
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Ally @ Work -
Workshop Reports
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After a redesign of his 5-wk induction programme and retraining of
his induction trainers, this Customer Service Director dropped in on
Friday afternoon session. He talks to Ally about the impact the
programme has made.
"it's like a replacement of the traditional way of standing
in front of a flipchart and boring the hell out of everybody... that
was the moment when I saw that the trainers were getting results and
the people getting the training were enjoying it"
Tony describes the differences in his trainers and the new starters after changing to a 'brain friendly' way of training. Click on the player to listen to the interview:
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